CONTENTS:
PART 1: Getting Started: Basic Communication Competence 1. Responsible, Assertive Care Communication in Nursing 2. The Client-Nurse Relationship: A Helping Relationship 3. Solving Problems Together 4. Understanding Each Other: Communication and Culture 5. Working Together in Groups 6. Electronic Communication PART 2: Building Relationships 7. Warmth 8. Respect 9. Genuineness 10. Empathy 11. Self Disclosure 12. Specificity 13. Asking Questions 14. Expressing Opinions 15. Humor 16. Spirituality PART 3: Building Confidence 17. Requesting Support 18. Overcoming Evaluation Anxiety 19. Feedback 20. Relaxation 21. Imagery 22. Positive Self-Talk PART 4: Meeting Challenges 23. Confrontation 24. Refusing Unreasonable Requests 25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues 26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues 27. Communicating Assertively and Responsibly with Unpopular Clients 28. Managing Team Conflict Assertively and Responsibly 29. Communicating at the End of Life 30. Continuing the Commitment